Right now, ladies and gentlemen...RIGHT NOW I am on hold with RogersCanada who recently bought out Sprint Canada. To explain, I switched to Sprint from Bell because Bell couldn't find customer service with a flashlight and a map...And Sprint was SO much better....I mean they are still a phone company so screw them, right?...but they had nice, pleasant, English speaking agents on the phone who were helpful and didn't keep me on hold for an eternity.
Now Rogers, ah Rogers you sonofabitch, my service has changed. First off, I haven't gotten a bloody bill from them but being the good hearted, honest soul that I am, I tried to find if I owed the bastards anything. So I check my online banking and realise I paid them less than two weeks ago and so the money is gone and in their grubby little hands. But just to check it out I try and manoeuver around a (Oh I'm still on hold) very poorly designed website to find some info on we-of-no-choice-in-the-matter new clients of Rogers. So former Sprintites are directed to call a customer 'service' line...I am shocked to find that after I punch in my phone number I have the choice to get my account balance from the automated bitch on the line...with no more proof that it's me than I can use a telephone. Sprint used to ask name, birthdate, blood type before...and now I can get it by putting in a phone number...can you say ILLEGAL? (Still on hold...) (but they apologize for the unsual delay...)
Anyway the surly bitch I finally got a hold of has put me BACK on hold after telling me what her little automated system told me (I owed them a hundred bucks to be paid today. HA! WTF?!?) was wrong and that I didn't owe them shit till the 20th of September. She chastised me for 'believing' the automated system...(um...isn't that what it's for?). So fine. I'm still pissed at the oversight which allows any(freakin)one have acces to my account balance and how I pay and when...Hark! Is that Bell, sounding much more appealing by the second? Yep I think it is....
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